Frequently Asked Mobile App Questions

General Terms and Questions

  1. eGift Card
  2. Rebate
  3. Bank Limit
  4. Visa
  5. Wallet
  6. Shopping Cart
  7. Can I remove an eGift Card from my Shopping Cart?
  8. Favorites
  9. "Red Badges" (Shopping Cart and Wallet)
  10. My Account
  11. Friends & Family
  12. Contact Us
  13. Plastic Cards
  14. eGift Card Balances
  15. Customer Service

Purchasing and Sending Questions

  1. Are there any fees associated with the eGift Cards?
  2. Can I change the value of an eGift Card after I've paid for it?
  3. Can I cancel the purchase of an eGift Card?
  4. How do I redeem an eGiftCard?
  5. What payment methods do you accept?
  6. What payment methods do you accept?
  7. Can I buy an eGift Card for myself?
  8. Can I send an eGift Card as a gift?
  9. Can I share or split an eGift Card?
  10. How can I tell how much “Rebates” I’ve earned?

Receiving & Redeeming Questions

  1. Where can I use my eGift Card?
  2. Do I need a special printer? Do I need to print color?
  3. When does the eGift Card expire?
  4. Can I reload my eGift Card after I've spent the full value?

Security & Reliability Questions

  1. Is my order secure?
  2. Should I put a passcode on my phone?
  3. How do you prevent the email from getting lost as spam?
  4. What if I lose my eGift Card?
  5. What if someone makes a copy of my printed eGift Card?

General Terms and Questions

eGift Card

An eGift Card is an electronic “e” or digital gift card. They work very similar to regular plastic gift cards except you have instant access to the value immediately after you purchase them, you can send them via email or text message and since they are never printed on plastic, they are great for the environment.

Rebate

The Rebate % shown by each merchant is the total rebate available to you as a customer. IF you are splitting the rebate with your favorite charity, as many customers are, the actual rebate earned will be between you as the customer and your charity.

Bank Limit

The “Bank Limit” is designed for customers that have chosen to pay for eGift Cards directly from their checking account.

Visa

The “Visa” balance shows the available balance on your Dynamic Visa Debit Card. If you do not have a Dynamic Visa Debit Card, the balance will show as $0. In some cases, the balance shown may not reflect the actual available credit available.

Wallet

Once you purchase an eGift Card by selecting “Submit My Order”, your new eGift Card will move automatically to your Wallet and will be available for use. Once the entire balance of an eGift Card has been used it will disappear from your Wallet.

Shopping Cart

Once you choose an eGift Card and select “Add to Cart” it will appear with a Red Dot on the “Cart” ICON. You must then select “Submit My Order” to process the order. Once the order is processed, it will appear in your Wallet.

Can I Remove an eGift Card from my Shopping Cart?

Yes! Simply touch the “X” in the upper right hand corner of the eGift Card and it will be removed from your Shopping Cart.

Favorites

“Favorites” allow you to move eGift Card Brands that you purchase frequently to the top of the “Order” list so you do not have to scroll down to locate them.

"Red Badges" (Shopping Cart and Wallet)

The Red Dots with the white numbers in them show you how many eGift Cards you have in your Shopping Cart or Wallet.

My Account

This new tab, when done, will allow you to manage basic functions of your Account.

Friends & Family

Our Friends & Family Program allows other customers to join Dynamic Scrip by using your Customer Code. When they sign up using your Customer Code, you receive scrip credit just as though you made the purchases. This program is especially popular with grandparents.

Contact Us

If you have any questions, please fill out the Contact Us Form and our Customer Service Team will get back to just as soon as possible. Because we try to give your favorite charity the highest margin we possibly can, our Customer Service is mostly on-line. We try our best to get back to customer questions within the hour.

Plastic Cards

eGift Cards that are labeled “Plastic Cards” are NOT eGift Cards. They are regular plastic gift cards that will be mailed to you within a couple of business days. Most of these products are gas cards or other brands that Dynamic does not have an eGift Card relationship with at this time. Your favorite charity will still receive the rebate listed just as they would with an eGift Card.

eGift Card Balances

eGift Card balances are shown in the Mobile Wallet for each eGift Card purchased. You can also select the green “Update Balance” button to instantly get the new balance at any time. This is especially useful after you’ve made a recent purchase. Also, most brands we work with will also have the new eGift Card balance on the paper receipt when you make a purchase.

Customer Service

Although we do have a Customer Service Number available, usually customers will receive much faster answers to their questions by entering their information into our “Contact Us” Form. We strongly encourage customers to reach us this way.


Purchasing & Sending

Are there any fees associated with the eGift Cards?

No. You will only be charged the face value of the eGift Card. Dynamic does not impose shipping or any other f ees at any time.

Can I change the value of an eGift Card after I've paid for it?

Sorry, not at this time.

Can I cancel the purchase of an eGift Card?

Unfortunately not. Once you purchase an eGift Card your purchase cannot be cancelled so please double check your order before you place it.

How do I redeem an eGift Card?

It’s easy! Either hand your phone, with the eGift Card showing, to your cashier and they will simply scan the barcode. The payment will then be made and the new balance of the eGift Card will show in your Wallet. If the merchant does not scan eGift Cards yet, you simply have them write down the eGift Card code.

Can I purchase eGift Cards with my credit card?

Yes! This is a very popular way to purchase e-Gift Cards because it allows you to support your favorite charity AND get your credit card rewards points at the same time. Keep in mind, the cost to process the credit card does reduce the rebate your charity will receive by about 2%.

What payment methods can I use to purchase eGift Cards?

Great question! We accept: All major Credit Cards & Debit Cards, Dynamic Visa Debit Card and with some charities you can even pay from your Checking Account.

Can I buy an eGift Card for myself?

Of course! This can be done through your Mobile App/Wallet. As soon as you purchase your eGift Card it will sit in your Wallet. Simply click/tap on it when you want to display it at checkout for use.

Can I send an eGift Card as a gift?

Absolutely! It’s easy. With Android Phones, simply load your eGift Card, select the lower left hand corner, and scroll down to “Share”. Then you can choose to send the eGift Card via Text or Email. With iPhones, simply load the eGift Card, tap the share button on the bottom of the screen, and choose your method of sharing. Lastly, the eGift Card will stay in your Wallet with a balance until the person you gifted the card to has used the entire eGift Card.

Can I share or split an eGift Card?

Absolutely! Use the same method as described in the previous question. BOTH you and the person or persons you share the eGift Card with will be able to use it. Please note, ONLY YOU will be able to see the balance on the eGift Card.

How can I tell how much “Rebates” I’ve earned?

In your Wallet and under any existing eGift Cards that still have a balance on them, you will see an area listed as “Previous Orders”. The Previous Orders area will show you what rebates you’ve earned so far.


Receiving & Redeeming

Where can I use my eGift Card?

You can use your eGift Card at any Retailer available in your Dynamic Mobile App/Wallet. Or course, you must use the eGift Card at the retailer you purchased it for. For example: an Applebee's gift card will not work at Texas Roadhouse.

Do I need a special printer? Do I need to print color?

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.

When does the eGift Card expire?

There is no expiration date on your eGift Card. However, we recommend that you redeem it soon after you receive it, so you don't forget.

Can I reload my eGift Card after I've spent the full value?

Not at this time, but it is so easy to purchase eGift Cards that you can simply purchase another one.


Security & Reliability

Is my order secure?

Yes. All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. If you have any questions or concerns, please contact Customer Support.

Should I put a passcode on my phone?

YES. Since you will have cash value “gift cards” in your new Mobile Wallet going forward, it’s more important than ever to secure your phone in case it is stolen or misplaced for any period of time.

How do you prevent the email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

What if I lose my eGift Card?

Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

What if someone makes a copy of my printed eGift Card?

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.